Ace Roofing – Privacy Policy

Last Updated: August 28, 2025

Ace Roofing (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (aceroofing.com), request our services, or otherwise engage with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home address, and any details you provide when requesting an estimate or service.
Service Information: Property details (e.g., roof type, size, damage photos) necessary for inspections or repairs.
Payment Information: If you pay online or via invoice, payment details are processed through our third-party payment processors. We do not store credit card details.
Website Data: IP address, browser type, device identifiers, pages visited, and cookies (see Section 6).

2. How We Use Your Information

We use your information to:

Provide and manage roofing inspections, repairs, or installations.
Send appointment confirmations, quotes, invoices, and follow-up communications.
Improve our services, website, and customer experience.
Comply with legal obligations, insurance requirements, or safety regulations.
Send marketing updates or promotions (only if you’ve opted in).

3. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

Service Providers: Contractors, suppliers, or payment processors needed to fulfill your request.
Legal Authorities: Where required by law, court order, or to protect rights, safety, or property.
Business Transfers: In case of a merger, acquisition, or asset sale, customer data may be part of the transfer.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure. By using our services, you acknowledge the inherent risks of online data transmission.

5. Data Retention

We retain your information only as long as necessary to provide services, comply with legal requirements, or resolve disputes. Once no longer needed, data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Track visitor behavior and improve website functionality.
Analyze traffic patterns and optimize marketing.
Remember your preferences (e.g., contact forms).

You can disable cookies through your browser settings, but some features may not function properly.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your data (subject to legal/contractual obligations).
Opt out of marketing communications.

To exercise these rights, contact us at info@aceroofing.com.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect information from minors. If you believe a minor has provided us with personal data, contact us immediately.

9. Third-Party Links

Our website may link to third-party websites (e.g., suppliers, partners). We are not responsible for their content, policies, or practices. Review their privacy policies before sharing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.